Contact Center Services
Differentiating on service is becoming more critical, while retaining talent for these crucial roles is putting pressure on profitability. By using a co-sourcing partner like Takamul AL Manal, you get the business outcomes you are looking for while enhancing service quality to your customers.
Choosing a Contact Center Provider
Choosing an outsourcing partner for your contact center services is a big decision. Reliability matters when you are allowing someone else to handle your client interactions. While tracking KPI’s is table stakes, how a partner approaches the relationship can have a big impact on achieving the business outcomes you are seeking. With Takamul Al Manal, we want to give you confidence that we fit into your culture and can reflect your brand as true ambassadors. We offer a range of omnichannel contact center services, both inbound and outbound. Explore below.
Customer Care
Our customer service department is equipped to handle a wide range of inquiries and tasks including general questions, account and billing inquiries, order processing, returns and refunds, resolving complaints and issues, managing loyalty and retention programs, monitoring and managing social media, and scheduling appointments.
Sales
Our comprehensive customer service team excels in inbound sales, adeptly managing order taking and addressing product inquiries. We specialize in upselling and cross-selling, alongside implementing effective customer retention programs and providing support for channel partners. Our outbound sales initiatives include making calls for lead generation and supporting sales campaigns. Additionally, we excel in ecommerce order processing and diligently follow up on abandoned carts.
Technical Support
Our versatile support team is proficient in help desk support, efficiently troubleshooting technical issues and providing guidance on product installation and setup. We offer configuration assistance, remote desktop support, and ensure smooth system updates and upgrades. Additionally, we provide comprehensive support for devices and software, ensuring network connectivity and addressing security and data protection concerns. Our services extend to providing support for branch offices and home offices alike.
Why Choose Us?
We believe in transparency and accountability. Our team provides regular updates to track against near term KPI’s and goals while providing actionable insights to help enhance your business outcomes. You’ll always find us responsive, including our senior management.
Not only will we help you accomplish more, but we also help our clients enhance quality and improve their business processes, all at significant savings over in-house efforts.