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Client Relations Solutions
Takamul Al Manal offers Client Relations Solutions to simplify managing your clients. We provide personalized support and effective communication strategies to enhance customer satisfaction and build lasting relationships. Trust us to handle your clients with care and professionalism, ensuring smooth interactions and your peace of mind.
Choosing a Contact Center Provider
Choosing an outsourcing partner for your contact center services is a big decision. Reliability matters when you are allowing someone else to handle your client interactions. While tracking KPI’s is table stakes, how a partner approaches the relationship can have a big impact on achieving the business outcomes you are seeking. With Takamul Al Manal, we want to give you confidence that we fit into your culture and can reflect your brand as true ambassadors. We offer a range of omnichannel contact center services, both inbound and outbound. Explore below.
Customer Care
Our customer service team handles everything from general inquiries, account and billing issues, order processing, returns, and complaints to loyalty programs, social media management, and appointment scheduling.
Sales
Our customer service team excels in inbound sales, managing orders, product inquiries, upselling, and retention programs. We lead outbound sales efforts, handle ecommerce order processing, and follow up on carts.
Efficient Order Fulfill
Our support team excels in troubleshooting, product setup, configuration, and remote assistance. We efficiently handle updates, device issues, and security concerns, supporting both branch and home offices.
Why Choose Us?
We believe in transparency and accountability. Our team provides regular updates to track against near term KPI’s and goals while providing actionable insights to help enhance your business outcomes. You’ll always find us responsive, including our senior management.
Not only will we help you accomplish more, but we also help our clients enhance quality and improve their business processes, all at significant savings over in-house efforts.